return & refund policy

At Vishrut Internationals, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the following terms.

1. Returns

We accept returns under the following conditions:

The item must be returned within 7 days from the date of delivery.
The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase is required.
Certain items, such as perishable goods, customized products, or items marked as final sale, are not eligible for returns.

To initiate a return, please contact our customer support at shruti@vishrutinternationals.com with your order details.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:

Refunds will be issued to the original payment method within 24 hr business days.
Shipping fees are non-refundable unless the return is due to an error on our part.
If you have not received your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us.

3. Exchanges

We allow exchanges for defective or damaged items. If you need an exchange, please contact us at [Insert Email].

4. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.
We recommend using a trackable shipping service to ensure safe delivery of the returned product.

5. Cancellations

Orders can be canceled before they are shipped. Once an order is dispatched, it cannot be canceled and must go through the return process.

6. Contact Us

For any inquiries regarding returns and refunds, please contact:
Address: Greater Noida, Delhi NCR
Email: shruti@vishrutinternationals.com
Phone: (+91) 9999 88 9471